Refund policy

We hope you love your Halo + Hewn jewellery. If you're not completely satisfied with your purchase, we're here to help.

You may return eligible items within 14 days of receiving your order for a refund.

To be eligible for a return, items must:

Be unworn and unused

Be in their original condition

Be returned in the original packaging where possible

Show no signs of damage, wear, or alteration

For hygiene reasons, we cannot accept returns on earrings unless they are faulty.

We also cannot accept returns on any personalised, customised, or made-to-order items unless they are faulty.

If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery.

Please include:

Your order number

A description of the issue

Clear photographs where applicable

We will work with you to resolve the issue as quickly as possible.

Customers are responsible for return postage costs unless an item is faulty or sent incorrectly.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 working days.

Original shipping charges are non-refundable unless the return relates to a faulty or incorrect item.

If you have any questions regarding your order or a return, please contact:

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